ELV Knowledge Base

Knowledge Base Categories:

Access / Passwords 7

  1. How do secondary parents get their security codes to sign children in and out?
  2. I have a parent that does not remember their password
  3. How to log into the Kiosk?
  4. How to log into CORE?
  5. How do I or my staff log into the CORE website?
  6. How do I reset a security code?
  7. I have a parent that does not remember their password.

Show all 7 posts

Administration and Compliance 9

  1. How do parent(s) upload their child immunization record?
  2. How do I enable/disable temperature checks?
  3. How do I enable/disable immunization alerts?
  4. How do I update my hours of operation?
  5. How do I update the email address for my program?
  6. How do I move (transition) child(ren) from one room to another?
  7. How do I terminate a child that no longer attends?
  8. How do I re-enroll (activate) a child?
  9. How do I create a new staff member account in CORE?

Show all 9 posts

Apps 3

  1. Authorized pickup cannot log into the authorized pickup app because they forgot their security code
  2. Parent cannot log into parent app because they forgot their security code
  3. Can my parents update emergency contacts?

Show all 3 posts

Child Care Subsidy 3

  1. How do I find Child ID and Case ID?
  2. How do I update CCAP Case and Child Individual ID in CORE?
  3. How do I resend CCAP attendance to ATS?

Show all 3 posts

Communications 4

  1. How do I enable kiosk messages to be acknowledged?
  2. Can I send e-mail to parents who are no longer active in my program?
  3. How do I verify mobile phone numbers are in CORE?
  4. How do I message (text) my families from CORE?

Show all 4 posts

Dashboard 1

  1. How do I fix the child and parent alerts?

Show all 1 posts

Food Program (CACFP) 5

  1. How do I record parent signature for food program report?
  2. How do I enable electronic record of meals served for CACFP?
  3. How do I pull ROMs and Attendance Report?
  4. How do I use electronic ROMs to track meals served?
  5. How do I use the Electronic ROM feature?

Show all 5 posts

Online Enrollment 3

  1. How do I print completed online enrollment forms?
  2. How do I send the online enrollment application back to a parent?
  3. How do I send a parent data update request?

Show all 3 posts

Parent Billing 2

  1. How do I update the billing charges for a child?
  2. How do I postpone or cancel my billing for a time?

Show all 2 posts

Reporting 2

  1. How do I set up a scheduled report?
  2. How do I tell if parent approved attendance?

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Early Head Start 1

  1. How do parents apply for EHS?

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Documents / Flyers 19

  1. Switching to PAYROC – Process for Providers
  2. Payroc Merchant Application Info
  3. Payroc ELV Pricing Options
  4. PAYA Cancellation Request Form
  5. Parent App – Upload Child and Parent Documentation
  6. Parent App – Set Up A Payment Account
  7. Parent App – How To Make A Payment
  8. Spanish – Welcome Families Flyer
  9. ELV for Hubs Flyer
  10. ELV For Providers Flyer
  11. Welcome Families Flyer
  12. Online Enrollment Invitation by LegUp Flyer
  13. Mobile Features Support Documentation
  14. Enabling CORE Mobile Enhancements Flyer
  15. Statement of Payments Report
  16. Provider/Staff App Flyer
  17. Parent App Flyer
  18. Kiosk App Flyer
  19. Authorized Pickup App Flyer

Show all 19 posts

Videos & Demo Links 6

  1. ELV CORE Presentation
  2. Alliance CORE Billing Module
  3. Alliance CORE Reporting
  4. Alliance CORE Child Attendance
  5. Alliance CORE Online Enrollment
  6. ELV and Alliance CORE Overview

Show all 6 posts

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