I have a parent that does not remember their password.

Description

Your parents are trying to sign their child(ren) in or out of your child care home or center using the parent app but they cannot remember their password (security code).

Solutions

 You have three solutions to resolve the issue: direct your parent to the Parent App; you can send them an e-mail from CORE and append their security code (password); you can reset their security code (password) for them.

Solution 1 – Parent App

1.  Open parent app from parent’s mobile device 
2. Click on Forgot Security Code? 
3. An email with the parent’s security code is sent to the email address on file in CORE. 

Solution 2 – Email Parent(s)

1. Log into CORE: https://elv.earlylearningventures.org/elv/login 
2. Click on Provider Management 
3. Click on Administration tab (at the top) 
4. Click on E-mail Parent(s)/Staff 
5. Click Add 
6. Select e-mail from: either provider e-mail or author (person drafting the message) e-mail 
7. Parent Recipient(s) = Selected Parents 
8. Subject: Parent Security Code 
9. Select Append Kiosk/Portal Credentials in E-mail 
10. Select the Parent(s) name (hold Ctrl key down to select multiple parents)
11. Enter message you want your parents to receive under Insert Center Footer
12. Click Send.

Solution 3 – Reset Security Code

1. Log into CORE: https://elv.earlylearningventures.org/elv/login 
2. Click on Provider Management 
3. Click on Parents and Children tab 
4. Click on Emergency Contacts/Authorized Pickups 
5. Find the parent’s name from the list 
6. Double-click on the parent’s name 
7. Click on Reset Security Code 
8. Click Save 
9. Pass kiosk security code (temporary) to parent 

My parents do not remember their password – CATAccessPassword