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Director of Business Services

Location: Englewood, CO

Early Learning Ventures (ELV), a nonprofit organization, is focused on increasing access to high quality Early Care and Education (ECE) through a unique model of shared services that streamlines business functions and make managing a financially stable, high-quality business attainable.

Working with a network of partners and through an online, cost-effective business platform, ELV is supporting providers to strengthen their businesses, save time and money, and, most importantly, offer quality care to more children.

ELV is looking for a Business Services Director who will lead the Alliance CORE Childcare Management System sales strategy and oversee daily operations for the Nonprofit Business Services team.

This is a unique opportunity for an experienced business development expert to join a mission-driven nonprofit organization making a positive impact in the childcare industry. This position will ensure that overall customer acquisition processes are running smoothly and efficiently, while personally engaging major partners, such as government or alliance cohorts representing large groups of childcare providers. The Director will manage their team and ensure that they can provide outstanding customer service to maximize retention and sales revenue.

As the Director of Business Services, you will be completely immersed in our company’s growth strategy as we continue to develop solutions that help our clients manage their day-to-day operations and to deliver high quality childcare services.  The right team member will be well-rounded, flexible, creative, forward thinking, and work well with others across the organization. 

Qualifications:

  • 5+ years’ experience as a manager of a sales team Child Management System, CRM, and or accounting or financial software application
  • A proven track record of managing a sales team with consistent over-quota achievement within a solutions software vendor
  • Experience working with/in the philanthropic sector, specifically with nonprofits
  • Passion for ELV’s mission
  • Experience working in a Lean-Agile/other Scaled Agile Framework
  • Salesforce experience
  • Strong written and verbal communication as well as listening skills both internally and externally
  • Highly motivated to reach goals
  • Strong team building skills – able to establish and maintain excellent relationships and credibility quickly
  • Preferred: Experience working with software used by nonprofits
  • Travel: ~20-30% may be required

What does Early Learning Ventures have to offer you?

  • Excellent benefits (medical, dental, & vision)
  • Company-paid life insurance
  • 401(k) with company match
  • Employee assistance program
  • Paid vacation days
  • Paid personal days
  • Paid sick days
  • Paid holidays
  • The annual salary range for this position is $75,000 - $90,000 depending on skills and qualifications.

    Merage Social Impact LLC is an equal employment opportunity employer.

    Client Support Specialist

    Location: Englewood, CO

    Early Learning Ventures (ELV) is a Colorado-based not-for-profit organization dedicated to expanding access to quality early child care. The organization was founded by the David & Laura Merage Foundation and focuses its efforts on improving the quality of child care programs offered at the nation’s center-based and family child care home facilities—85 percent of which are small, independent businesses that lack the infrastructure and resources to invest in quality improvements.

    Position Overview

    The Client Support Specialist will interact with early child care programs, directors and key staff, and other stakeholders to provide and process information in response to inquiries, concerns, and requests about ELV’s shared services products and services. The Client Support Specialist will train early child care programs on the use of ELV’s web based software system, online resource platform, and third party financial services solution. The Client Support Specialist will process new customer contracts, schedule training sessions, conduct training sessions, respond to customer questions and concerns, provide referral services, collaborate with team members to develop and improve various processes and policies, and follow procedures to ensure best practices are executed.

    What will it take to be successful in this role?

    • 1-3 years’ experience in customer service, data entry, and/or product training
    • Bachelor’s Degree (preferred)
    • Proficiency in Microsoft Office Products
    • Familiarity with multiple operating systems, cloud-based applications, and CRM tools
    • Excellent oral and written communication and interpersonal skills
    • Detail oriented and results focused
    • Bilingual in Spanish (preferred)
    • Self-starter mentality
    • A desire for working in a fast-paced, ever-changing environment

    What does Early Learning Ventures have to offer you?

  • Excellent benefits (medical, dental, & vision)
  • Company-paid life insurance
  • 401(k) with company match
  • Employee assistance program
  • Paid vacation days
  • Paid personal days
  • Paid sick days
  • Paid holidays
  • The salary range for this role is $40K - $45k. This range may be modified in the future depending on experience and skillset. This job is also eligible for bonus/incentive pay.

    Early Learning Ventures through Merage Social Impact is an equal employment opportunity employer.

    EHS Child Care Partnership Specialist - MESA or PUEBLO County

    Location: Englewood, CO

    Early Learning Ventures (ELV), a nonprofit organization, is focused on increasing access to high quality Early Care and Education (ECE) through a unique model of shared services that streamlines business functions and make managing a financially stable, high-quality business attainable. 

    Working with a network of partners and through an online, cost-effective business platform, ELV is supporting providers to strengthen their businesses, save time and money, and, most importantly, offer quality care to more children. 

    Through an Early Head Start-Child Care Partnerships (EHS-CCP) grant ELV and its collaborators are poised to deliver best-in-class, comprehensive early childhood services to eligible children in high-need, low-capacity communities in six counties across Colorado. ELV’s ability to maximize efficiency and effectiveness through their innovative shared services model allows the service delivery team to leverage resources in support of infant and toddler development.

    This position reports directly to the ELV Quality Child Care Partnership Management team and is based in Mesa County, Colorado.
    This position is also available in Pueblo County, Colorado.

    Responsibilities 

    Quality Improvement

    • Provide on-site technical assistance, coaching and support to site leadership to maintain quality programming, center operations and EHS compliance
    • Facilitate the continuous improvement program with leadership at childcare partnership sites to support and ensure full compliance with state childcare licensing rules and federal EHS Performance Standards

    Early Education Coaching 

    • Implement professional development programs
    • Provide practice-based coaching 
    • Ensure EHS compliance within the sites 

    Family Support

    • Create family developmental programs that align with EHS
    • Work with EHS-CCP providers to deliver comprehensive family engagement programs
    • Facilitate administrative processes that meet EHS performance standards and policies

    Health Services 

    • Develop, revise, and oversee implementation of program policies and procedures guiding EHS comprehensive services
    • Serve as a liaison between childcare centers and childcare homes
    • Ensure compliance with EHS aligned program service plans
    • Work with management to develop, maintain, and manage memoranda of understanding’s (MOU’s) or contracts 

    Document, track, and maintain required records and reports

    Execute a monitoring and reporting structure to ensure EHS compliance 


    Job Requirements

    • Bachelor’s degree in Early Childhood Education, Child Development, Social Welfare, Public Administration or human services related field (required) 
    • Minimum 2 years of experience in human services and 1 of those years working in an early childhood environment 
    • Experience working with children and families from diverse backgrounds 
    • Demonstrated knowledge of theories and practices of Early Childhood Development 
    • Proven leadership ability, including facilitating relationships with ECE programs and community partnerships and parent engagement 
    • Demonstrated knowledge of theories and practices of case management and community engagement 
    • Demonstrated knowledge of theories and practices of continuous improvement, change management and/or practice-based coaching 
    • Current Colorado Coaching Credential, or willingness to pursue the Credential and certification on other relevant coaching tools
    • Bilingual English/Spanish preferred  
    • Travel up to 75% in Colorado 

    What does Early Learning Ventures have to offer you?

  • Excellent benefits (medical, dental, & vision)
  • Company-paid life insurance
  • 401(k) with company match
  • Employee assistance program
  • Paid vacation days
  • Paid personal days
  • Paid sick days
  • Paid holidays
  •  The annual salary range for this position is $45,000 - $48,500 depending on skills and qualifications.

    Merage Social Impact LLC is an equal employment opportunity employer.

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