Authorized pickup cannot log into the authorized pickup app because they forgot their security code

Description

I have an authorized pickup individual who cannot log into their Authorized Pickup App, because they forgot their security code and need a reminder.

Solution

1. Have the authorized pickup individual open their ELV Authorized Pickup App
2. Click on “Forgot Your Security Code?” below the Login button
3. Have the authorized pickup individual enter in the email address they believe is associated with their authorized pickup account
4. Click “E-Mail Security Code”
5. If the authorized pickup individual entered the correct email address, they’ll immediately receive an email with a reminder of what their security code is so they can log into the app
6. If the authorized pickup individual does not receive an email with a security code reminder, have a provider staff admin lookup their information in the system to make sure they’re using the correct email address, and update, if necessary

Authorized pickup cannot log into the Authorized Pickup App because they forgot their security code