How do I or my staff log into the CORE website?

Description

Me and my staff have a difficult time logging into the CORE website. We get locked out a lot of times. What are we doing wrong?

Solutions

Most of the time you are either on the wrong website or you are trying to use the wrong username and password combination (login credentials). When you enter the wrong credentials three times in a row, you will be locked out. There are three ways to resolve this issue: 1. Make sure you are on the correct website 2. Anyone with Provider-Manager credentials can reset other staff passwords to a temporary one 3. Each staff member can scroll down to the bottom of the login page and request a password reset themselves.

Solution 1 – Make sure you are on the correct website

1. Navigate to the CORE: https://elv.earlylearningventures.org/elv/login

Solution 2 – Provider – Manager resets passwords

1. Navigate to the CORE: https://elv.earlylearningventures.org/elv/login
2. Click on Provider Management (purple navigation pane)
3. Click on Administration tab
4. Click on Staff Setup
5. Double-click on staff name
6. Enter temporary password in Password & Confirm Password (something generic)

Solution 3 – Staff can reset their own password(s)

1. Navigate to the CORE: https://elv.earlylearningventures.org/elv/login
2. Scroll to the bottom of the page
3. Click on Reset My Password (blue button)
4. Enter username and click Reset Password

*** NOTE: You will receive this pop-up message – Click OK and check the email address you have in CORE.

Kiosk and password reset