Parent cannot log into parent app because they forgot their security code

Description

I have a parent who cannot log into their Parent App, because they forgot their security code and need a reminder.

Solution

1. Have the parent open their ELV Parent App
2. Click on “Forgot Your Security Code?” below the Login button
3. Have the parent enter in the email address they believe is associated with their parent account
4. Click “E-Mail Security Code”
5. If the parent entered the correct email address, they’ll immediately receive an email with a reminder of what their security code is so they can log into the app
6. If the parent does not receive an email with a security code reminder, have a provider staff admin lookup their information in the system to make sure they’re using the correct email address, and update, if necessary

Parent cannot log into Parent App because they forgot their security code